nakedbus.com

No, car seats are not required by law for infants travelling on buses. However, if you wish for your child to sit in their car seat on the bus, you will need to purchase a ticket for them.

Get the customer’s booking reference

Using the contact form let us know:

- Customer’s booking reference number
- Customer’s name, phone number and email address
- Detailed description of the item

If the money was deposited less than one business day ago:

The banks take about one business day to make transfers available to nakedbus.com. Internet banking deposits are processed by nakedbus.com by 10am on Tuesdays to Saturdays. If money is deposited after 5pm on a weekday the bank does not process it until the next day, and then it will be available to nakedbus.com the NEXT day (two business days). So, for deposits made at night it will be two business days before the money is available to the customer.

The following table shows when you should expect your money to be available:

If any of these days is a public holiday, there will be a delay of a further day.

The following provides details of when deposited money will be available in your nakedrewards account.

You deposit on Monday 10pm-Tuesday 10pm
Available to you on Wednesday morning

You deposit on Tuesday 10pm-Wednesday 10pm
Available to you on Thursday morning

You deposit on Wednesday 10pm-Thursday 10pm
Available to you on Friday morning

You deposit on Thursday 10pm-Friday 10pm
Available to you on Saturday morning

You deposit on Friday 10pm-Monday 10pm
Available to you on Tuesday morning

If the money was deposited more than one business day ago:

Please check you entered the correct Westpac account number when you made your deposit. The account number is 03-0104-0394083-01 (not -00), and that your member number was entered correctly in the reference box. If this was done correctly, please contact us by filling in the form at www.nakedbus.com/faq/ with:

- Your name,
- the date you deposited their money,
- the amount you deposited and
- your member number.

Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.

1. Get the customer’s booking reference and check it is a valid reference for today.

2. Make sure the customer is in the right place and was there before their departure time.

- To check the location of the bus stop, go to www.nakedbus.com/bus-timetables, enter the customer’s to and from locations and determine whether they are where it says they should be.

3. Ring the operator and enquire where the bus is. If late, get the customer to wait at the bus stop.

4. DETERMINE WHO IS AT FAULT.

5. If it was our fault the customer missed the bus (e.g., the bus didn’t stop, the bus left early, the bus broke down etc), then make arrangements to get the customer to their destination.
- This could include making a nakedbus.com booking for them using your agent login
- Booking them on an InterCity bus using our credit card (supervisor)
- Booking them a taxi if the distance is less than 100km using our credit card (supervisor)

6. If it was the customer’s fault they missed the bus (e.g., they weren’t standing visibly at the bus stop (in car), they were expecting a black bus and didn’t get on, they were stuck in traffic and didn’t get there in time etc), then make arrangements at the customer’s expense if they wish.

7. If they wish to make a complaint and/or want their money back ask them to contact us using our contact form (www.nakedbus.com/faq/) and we will investigate and email them back within 24 hours.

This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.

We hope you can understand our position on this.

No. Bookings can only be changed more than 24 hours before the original departure time. The customer will have to book another ticket (if possible).

If you are not able to book a ticket for today online (date doesn’t show), this is because bookings are closed. There is no way to book them on a nakedbus.com seat.

A: Yes, I can do that for you now.

Find booking in call centre search page using customer’s booking name or email address. Verify the customer’s email address shown is correct and where they wish the confirmation email to be sent. First read them their complete booking reference numbers (so they definitely have it), then click on SEND under “confirmation” at very right of booking line. Remind them it may go into their spam box.

Important to Remember: Customers can’t board the bus without their booking reference number

Note: One of two things could be the case here:
1. The booking was not successful.
A: In order to complete bookings, you must click on the CLICK TO RECEIVE YOUR CONFIRMATION button after you’ve entered your credit card details. The system automatically sends out a confirmation email to the email address provided.
2. The confirmation email was not delivered for an unknown reason. Either, in spam box, or customer entered incorrect email address.
A: I will check your booking now and re-send your confirmation email.
Find booking in call centre search page using customer’s booking name or email address. Give customer their booking reference number over the phone. Verify customer’s email address shown is correct and where they wish the confirmation email to be sent. Click on SEND under “confirmation” at very right of booking line.

Some of our buses are black with the nakedbus.com logo, but nakedbus.com uses the services of several high quality private operators as well. When you book you receive an email with full details of who the operator for your trip/s is/are and a picture of the bus that will pick you up.