Archive for September, 2007

Don’t forget clocks go forward Saturday night

28 September 2020

That’s right, clocks go forward Saturday night / Sunday morning - so don’t forget to change yours so you don’t miss your naked bus trip if you are travelling on Sunday!

Can I book a specific seat for my customer?

26 September 2020

No. You cannot book specific seats on nakedbus.com® services.

How do I book a journey for my customer?

26 September 2020

1.� Go to www.nakedbus.com/agents. Log in on the left of the screen in the black box using your agent Username and Password
- Once you have logged in, it will show your agent name, the balance of your account and your available credit limit

2.� � � In the grey “start­_” box on the top left:
- Select the number of passengers travelling
- Select their departure point from a location in the drop down list
- Select their destination point from the third drop down list
- Select the departure date from the fourth drop down list (this can be up to 6 weeks ahead)
- Select the return date from the fifth drop down list – if it is only a one way journey, you do not have to select anything
- Click on the “start search” button� � � � �

3.� � The available selected date for the outbound journey will appear in the grey column, with a selection of available times and fares.
(On either side of this grey column, there will be the times for the day before and the day after the date you selected, in case the passenger is flexible on dates.)

4.� � � Select the appropriate outbound journey time by clicking on the round radio button.

5.� � � If the customer wanted a return journey this can be found bellow in the “Available Return Journey(s)” boxes.� Select the appropriate return journey time by clicking on the round radio button.

6.� � Once you have selected the correct outbound and return journey select the red “Add to basket” button.
7.� � � If you have more than one journey to book at once, then please repeat steps 4 through to 9.
� 8.� � To finish the transaction click on the big red button labelled “Checkout”.

9.� � � � Please enter the customer’s first name, surname, and E-mail address in the boxes provided, and confirm this e-mail address by repeating it in the next box.� Ask� the customer if they would like to receive an “M-ticket” on their mobile phone (for an extra c). If they do want a M-ticket sent to their mobile then check this box and enter their mobile number in the box provided.

10.� � To complete, click on the “Confirm” button – the ticket will then be emailed to the customer and will also be displayed on the screen along with maps and the reference number – print this off for the customer.� (Important: Please collect payment from the customer before clicking on the confirm button, once you have confirmed the booking it will be charged to your balance.)
� �
You have now completed your nakedbus.com booking!

Friendly, courteous, polite & efficient

26 September 2020

I know just how often people don’t let you know the good things … well, I would just like to pass on to you my highest praise for the driver from Whangarei to Auckland. He was friendly, courteous, polite, efficient and especially made the travel for my daughter and our international students easy and relaxing - especially as some had not previously used a city to city bus before, and none of us had used the nakedbus service.

His personality and manner is a credit to himself and to your company. We are all Naked Bus Converts now …. no more grumpy [competitor] bus for us!!

Well done to everyone!

Crazy Spring Sale extended

24 September 2020

Crazy Spring Sale - price reductions extended until the end of October*

Thank you for the great response to our Spring sale - as a result we have now decided to extend our sale until the end of October.

Just some of our crazy sale prices:

  • Queenstown - Milford Sound - 100 minute Boat Cruise - Queenstown spectacular day trip, starts at $1 - unbeatable top price $139!
  • Christchurch - Timaru - starts at $1 - top price $22
  • Gisborne - Opotiki - starts at $1 - top price $23
  • Hamilton - Palmerston North - starts at $1 - top price $54

* compared to prices on 20 July 2020.

** plus booking fee (70c online, varies at agents)

All prices are reduced! So check our fares on the trip you want to make and see what a bargain you can get - these fares are available till the end of October.

How do I change my booking?

18 September 2020

IMPORTANT INFORMATION FOR ALL CHANGES:

You are able to change your booking by using the Change Booking Form (red box on the home page). You can do this whether you are a nakedbus.com registered member or not. You must enter your reference number exactly as it appears on your confirmation email, otherwise the system will not be able to recognise your number. Make sure the dashes (-) are in the correct places throughout the reference number and that you’ve not put any spaces.

The change must be made more than 24 hours before the original departure time. It is not possible to change bookings less than 24 hours before departure under any circumstances.
Changes will incur the $1.70 change fee plus any increase in price if the new ticket is more expensive than the older ticket. Refunds are not given if the new ticket price is less than the old ticket price.

When changing your booking, make sure you scroll down and click the button to “pay by credit card” (or “pay by nakedrewards” button) at the end, otherwise your change will not be complete.

You should receive a confirmation email immediately with the details of your change, and your new booking reference. If you do not receive this, check your spam box. If you have not received your confirmation email, send us a message via our contact form with the reference number you were trying to change.

Do I have to change my booking to be picked up or dropped off somewhere different to where I booked?
Yes. Our buses only pick-up/drop-off at the designated stops that you booked for. This is because our buses do not stop at all listed stops - only when people are booked on. If you do not change your booking to the actual stop you wish to be collected from (even when this stop is on the route) you may be missed completely.

How do I change the date?
Once in the change bookings system, if you would like the day either side of your original trip then simply click on the radio button for your preferred day. If you would like a new date that is not one day either side of your original trip then use the booking search form on the left to change the date to the date you would now like to travel on and click “search again”.

How do I change the “from” location so I can be picked up from somewhere else?
Once in the change bookings system go to the booking form to the left and change the location you would like to depart from. This will unload your original journey, so you will also need to select where you’re going to and what date you’d like to travel.Click “search again” and then click on the radio button of the time you’d like to travel (if there is a choice).

How do I change the “to” location so I can be dropped off somewhere else?
Once in the change bookings system go to the booking form to the left and change the location you would like to travel to. This will unload your original travel date, so you will also need to select the date you’d like to travel again. Then click “search again” and then click on the radio button of the time you’d like to travel (if there is a choice).

How do I change my return date only?
Once in the change bookings system your trips are automatically separated out for you. So you simply select the trip that is your return trip and change that.

How do I change details for one passenger from a booking with more than one passenger?
If you have made a booking for more than one person it is not possible to change the booking for one of these people.

Services on Public Holidays

15 September 2020

We do not run services on Christmas Day. Most other services run every other day of the year.

To find out whether your service runs on a particular day, please use the booking form with the day you are interested in. The booking form is on the left of the home page.

Hiring again! Customer Services Dynamo

14 September 2020

THIS VACANCY HAS CLOSED
Our rapid growth means that we are looking for a new member to join our team. You will be responsible for ensuring that customer enquiries are resolved in a timely, efficient and appropriate manner. You will be:
  • Passionate about resolving customer service issues
  • Professional with excellent interpersonal skills
  • Experienced in a customer service role

Experience in public transport, travel, tourism or accommodation industries would be an advantage

You will relish the opportunity to work for a young, innovative dynamic company that is one of the fastest growing eCommerce businesses in New Zealand

You will:

  • Answer and resolve customer queries via email and phone
  • Liaise with contractors
  • Contribute to solving service delivery problems

Skills required:

  • Computer literate – we are internet based so you must be able to adapt to new software quickly
  • Good communication skills – verbal and written – you will be dealing with customers and contractors on a daily basis
  • Problem solving ability
  • Conflict management ability
  • Able to relate to people from all walks of life
  • Time management skills / ability to work under pressure

We offer:

  • A dynamic, young and innovative company environment – ground floor opportunity to grow with the business
  • Varied work – the challenges are constantly changing as we continue to build our service infrastructure
  • Full or part time
  • Flexible work environment including some work from home possible
  • A fun and dynamic team environment

To apply go to www.seek.co.nz.

Applications close on 1 October 2020.

Can I earn nakedrewards points if I book with an agent?

13 September 2020

No. Nakedrewards points can only be awarded if you are logged in under your member username and password and book online.

Welcome to nakedbus….Invercargill!

10 September 2020

That’s right, it’s about time we paid some attention to our friends way down south, so we’re pleased to announce our route from Te Anau to Invercargill, including stops at Riverton, Colac Bay, Tuatapere and Manapouri.

The service will be offered Sunday through Thursday every week. So, what are you waiting for!?!?

Customer Comments

One and Only

This is the only busline� I will travel on now, The ticket prices are a fraction of the other bus companies and� I can’t see any reason for other people to use other companies if they knew about NakedBus.com.

Jason Eden

Great service, friendly driver...

Great service, friendly driver..will use again and again and again.
-Sarahlee Ryan

I leave my car at home...

Awsome service you guys have. I leave my car at home and travel by nakedbus now.

-Mac Koia

Auckland Airport

Milford

Waitomo

Waitomo

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