nakedbus.com

We accept all major credit cards:

• Visa
• MasterCard
• American Express
• Diner’s Club
• JCB
• Farmers Card (enter 12/25 for the expiry date)

Please follow these instructions exactly otherwise there will be a delay in crediting your money and you may not be able to book.

Important notes:

1. You will need to be registered with nakedbus.com^® and keep a note of your 6-digit member number. You can find this by clicking on the “More details” button under Internet Banking on the left of the home page.
2. You have to purchase your tickets using the “Pay by Internet banking” button AFTER you have transferred the money by Internet Banking
3. Don’t forget to deposit enough money to cover the 70c booking fee!
4. The price can GO UP before you receive your money so deposit enough money to cover any price increase.

How to book using internet banking
Research your journey(s) online at www.nakedbus.com in order to estimate the cost of your trip.

Set up nakedbus as a bill payment payee. If you are with one of the banks below, you can do this online by searching for the word “nakedbus”:

• ANZ
• ASB
• Bank Direct
• HSBC
• Kiwi Bank
• National Bank
• PSIS
• Southland Building Society
• Taranaki Savings Bank (TSB)
• Westpac

If you are with another bank you will need to set up nakedbus.com manually using the account number 03-0104-0394083-01.

For phone banking, make a one-off phone call to your bank. The bank will ask for your email address and nakedbus 6-digit member number.

Make a payment to nakedbus. The minimum amount you can deposit is $10, but don’t worry – any left over money will still remain in your nakedrewards account for use when purchasing your next nakedbus journeys. It is wise to deposit more than the price of your future tickets in case they go up during the time between depositing your money and booking your tickets. The price of nakedbus.com® tickets depends on how early you book. If other people book during the time your payment is being processed by the bank the prices will go up.

Also, remember to deposit enough to cover the booking fee (70c).

Enter the following information:

Write your 6-digit nakedbus member number in the reference box (this is so nakedbus knows who has deposited the cash!). Do not enter anything else in this field or your payment will be delayed. Only enter six digits (numbers).

Put your email address in the Code Box (don’t worry if it doesn’t all fit - put in as much as you can fit), and put your last name and initials in the Particulars box. For example:

Details to appear on their statement:

Particulars: * Code: Reference:
Bloggs, J bloggs@hotma 009999

Wait at least one business day.

If any of these days is a public holiday, there will be a delay of a further day.

Check to see that your nakedrewards account has increased.

Then: Purchase your tickets using your nakedrewards account.

Retain your nakedbus reference number to show the driver on the day of your trip.

The following table tells you when to expect your money to become available:

NOTE: You cannot earn nakedrewards if you pay by internet banking.

nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy. “Change bookings” are offered as an extra service to customers, and it is not designed as a way of getting a refund.

Unfortunately our buses only pick-up/drop-off at the designated stops that you booked for. You could try asking the driver if your preferred drop-off point is on the route (before where you have booked to) and whether they would mind stopping for you. However, it is at the drivers discretion as to whether they do this or not, and we cannot guarantee this.

If you wish to be picked up at a different stop you must change your booking.

You cannot book/buy a nakedbus.com® ticket and pay the driver. You can visit one of our agents if you are unable to pay by credit card.

The bus only stops where passengers have prebooked.

In common with all budget carriers we do not offer refunds when customers choose not to travel, can no longer travel, or books incorrectly. This is because if we do so we may not be able to resell the seats and with our low prices we need our buses to be as full as possible.

However, you can change any booking using the change booking form (red box on home page). There is $1.40 fee for this and it must be done more than 24 hours before the original departure time. Changes will incur the $1.40 fee plus any increase in price if the new ticket is more expensive than the older ticket (but decreases are not refunded). Make sure you press the button to pay by credit card at the end, otherwise your change will not be complete.

If there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered.

1. Go to www.nakedbus.com

2. Log in to the website by going to the black “Members’ Login” box on the bottom left of the page. Type in your Email address and Password that you used when you registered on nakedbus.com® – To avoid doing this in the future, tick the “Remember Me” option.

OR: You do not need to be logged in to change a booking – if you do not log in, you will need to enter the booking number of the booking you wish to change)

3. To view the bookings you have made, go to the red “Change bookings” box on the left of the screen and click on the “View My Bookings” button.
OR
If you have not logged in (as in Step 2), go to the red “Change bookings” box on the left of the screen and enter the reference number of the trip which you would like to change (the complete booking with all numbers, symbols and letters) and then click on the “View My Bookings” button.

4. If you would simply like the confirmation sheet of your booking resent to the email address you provided when booking, click on the “Resend Confirmation” button.

5. If you would like to make a change to this booking (NOTE: this has to be done more than 24hours before the time of travel) click on the “Change This Journey” button

6. The selected journey will appear in the grey box on the right, in the main screen, as it appeared when you were booking this journey initially

NOTE: At any point from here, if you would like to cancel the change process and return to the original booking, click on [Cancel Change Booking] on the top right of the screen.

7. You can change this journey to another time on the same day as you had booked for or to the day before or after with ease, by simply selecting the appropriate journey and then clicking on either the “Add To Order” button (if you would like to make further transactions) or clicking on the “Pay With Credit Card”, “Pay with PAGO” or “Pay with nakedrewards” button. – GO TO STEP 13

8. If you would like to change it to a date other than those provided on the main screen or change the number of passengers or change your departure or arrival points go to the grey box on the top left of the screen named “click_”
- Select the number of passengers travelling
- Select the departure point from a location in the drop down list
- Select the destination point from the second drop down list
- Select the departure date from the 3rd drop down list
- Select the return date from the 4th drop down list – if it is only a one way journey, do not select anything
- Click on the “Start Search” button

9. The selected date will appear in the middle grey column, with a selection of available times and fares available.
(On either side of this grey column, there will be the times and fares for the day before and the day after the date you selected)

10. Select a suitable journey time by clicking on it

11. If you have more than one journey to book at once, click on “Add to Order” then “Add More Trips” on the following screen – then repeat step 9 to 11 and once you have done that click the “Add to Order” button

12. To finish the transaction click on a payment option button (Credit Card, nakedrewards or pago)

13. Enter the information in the boxes provided. If you would like to receive an “M-ticket” on your mobile (for an extra 99c), check this box and enter your mobile number in the box provided.

14. The difference in price between the old booking and the new booking will be displayed and the booking change fee (70c) and booking fee (70c) will also be displayed. The total amount owing will be shown, which payment will be needed for. Please note: If the cost of the new booking is LESS than the old booking, the difference in price of the booking will be forfeited.

15. To complete the transaction, click on the “Continue to Payment” button, and enter your payment details.

16. The booking confirmation will then be shown on the screen. It will show you your old booking number and your NEW booking number, which you should take note of. This confirmation will also be emailed to the email address you provided.

Examples of what you have to pay

1. Your old ticket is $10 and the new ticket costs $15.

You pay: $5 ($15-$10) PLUS $1.40 change booking fee TOTAL = $6.40

2. Your old ticket is $10 and the new ticket costs $10.

You pay: $1.40 change booking fee TOTAL $1.40

3. Your old ticket is $10 and the new ticket costs $5

You pay $1.40 change booking fee TOTAL $1.40

In other words you still have to pay the change booking fee even if the new ticket is cheaper.

Common Questions

Q: Do I have to change my ticket if I want to get on the same bus at a different point?

A: Yes, the bus only stops for prebooked passengers so you will probably miss the bus if you do not change your ticket.

Q: Can I get off the bus earlier without changing my ticket?

A: Yes, at a designated stop, please ask the driver when you board.

Q: The date I want to change to is not available. What can I do?

A: Your ONLY option is to change to a date that is available. You can change more than once, but a change booking fee applies on each occasion.

Q: I made a mistake with my booking. Can I change it for free?

A: No, you must always pay the change booking fee, and follow the change booking rules. For this reason you should check your basket carefully before you pay and confirm.

Q: Can you change a ticket for me?

A: No, “change bookings” is a self-service option. However you can use an bus agent to change a ticket. Additional fees may apply.

Q: There is less than 24 hours before departure. What can I do?

A: It is impossible to change your ticket less than 24 hours before departure.

1. Go to www.nakedbus.com

2. In the grey “start_” box on the top left:

• Select the number of passengers travelling
• Select their departure point from a location in the ‘Travel From’ drop down list
• Select their destination point from the ‘Travel to’ drop down list
• Select the departure date from the 4rd drop down list (this can be up to 60 days ahead)
• Select the return date from the 5th drop down list – if it is only a one way journey, do not select anything
• Click on the “start search” button

Not all our prices are $1. The earlier you book your bus trips the less you pay, but once our $1 seats are sold, our prices rise modestly. However we think they are all extremely good value for money.

nakedbus.com® uses a complex pricing model to offer you the best value long distance bus tickets possible.

However, the concept is simple: the earliest seats are the cheapest; as these are sold the next seats are sold.

We do not divulge how many seats are available and at what prices, as this is commercially sensitive, but you should know that:

• At least one seat on each bus is sold at $1 (plus booking fee). This is available for any destination so you could travel from Auckland to Wellington for $1 if you book early enough. (Please note that non bus related services may not always start at $1).
• The system will always offer you the best price currently available
• The price offered may vary between searches as other passengers book

If there are no more $1 seats available we cannot sell you a $1 seat so please do not ask. If you saw a seat at a particular price and tried to book it later but it wasn’t there, this is because someone else has booked it – again we cannot sell you a seat at the lower price. This is why it pays to book early.