Can I cancel / get a refund?

21 February 2020

In common with all budget carriers we do not offer refunds when customers:

  • choose not to travel,
  • can no longer travel, or
  • book incorrectly.

This is because we need our buses to be as full as possible to keep our prices as low as they are and we may not be able to resell the seats.

The ONLY situation in which we will provide a refund is when we fail to provide the service as advertised.
However, you can change any booking using the change booking form. There is $1.70 fee for this and it must be done more than 24 hours before the original departure time. Changes will incur the $1.70 fee plus any increase in price if the new ticket is more expensive than the older ticket (but decreases are not refunded). Make sure you press the button to pay by credit card at the end, otherwise your change will not be complete.

If you wish to cancel your ticket so another passenger can take advantage of our low fares, please advise us using the contact form. There is no refund in these circumstances.

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Customer Comments

It was a great service thanks.

It was a great service thanks. Our grandaughter loved it and so did her mummy.

-Barb Richardson

Love it

Love the service.
-Daniel Nehemia

Trips are much cheaper

I am thrilled to be getting trips that are much cheaper and don’t take the same route through the gorges as [competitor].


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