Cancellation and refund policy

21 February 2020

In common with all budget carriers we do not offer refunds when customers choose not to travel, can no longer travel, do not board the bus for whatever reason, or book incorrectly. This is because our pricing is based on having high load factors and we may not be able to resell the seats.

However, you can change any booking using the change booking form (red box on home page). There is $1.70 fee for this and it must be done more than 24 hours before the original departure time. Changes will incur the $1.70 fee plus any increase in price if the new ticket is more expensive than the older ticket (but decreases are not refunded). Make sure you press the button to pay by credit card at the end, otherwise your change will not be complete.

If there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered.

1 Star2 Stars3 Stars4 Stars5 Stars (291 votes, average: 1.74 out of 5)
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Customer Comments

It was a great service thanks.

It was a great service thanks. Our grandaughter loved it and so did her mummy.

-Barb Richardson


People-friendly is everything. Driver was a good guy.
-Mike Spink

Friendly, courteous, polite & efficient

I know just how often people don’t let you know the good things … well, I would just like to pass on to you my highest praise for the driver from Whangarei to Auckland. He was friendly, courteous, polite, efficient and especially made the travel for my daughter and our international students easy and relaxing - especially as some had not previously used a city to city bus before, and none of us had used the nakedbus service.

His personality and manner is a credit to himself and to your company. We are all Naked Bus Converts now …. no more grumpy [competitor] bus for us!!

Well done to everyone!

Auckland Airport




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