Will my second/connecting bus (or train/plane/boat) wait?

21 February 2020

YES - If you have booked a connecting trip, i.e. a trip which involves two or more naked buses (i.e. there is only one reference number for the trip). In this case only, the second bus will wait because the driver will be aware of the connecting passenger.

BUT - If you have booked two or more separate trips, the second bus will not wait because the driver will not be aware of the connecting passenger. For this reason you should always book the trip as a connecting trip. If you book separate trips it is at your own risk, and there will be no refund if you miss the second bus.

So please, please, please do not book two separate trips to save a few dollars, as it may well cost you much more in the long run. You have been warned!

Connecting to/from other transport (planes, trains … and anything else)

We are not able to wait for other operators’ services. We cannot give special instructions to our drivers about waiting for a specific bus, train or plane. This would add complexity to our low cost operation, and likely would result in errors. Therefore you should book transport with ample windows of time to avoid disappointment. Delaying our buses would also inconvenience our other passengers and risk connections further along the route.

Suggested window between trips:

  • from any flight: at least two hours
  • from another bus / train, two hours unless the other operator can assure you that less time is needed.
  • to any flight: at least two hours
  • to another bus / train, two hours

We are not affiliated with any other form of transport. In particular we do not connect with Newmans, or InterCity services. You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). It is not unusual for buses to run 30-60 minutes late when driving long distances. For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington) - the same applies in the reverse direction. nakedbus.com® cannot be held responsible for delays caused by traffic etc.

Picton Ferry

There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). Your booking confirmation email states: If you are coming off the InterIslander ferry (on a nakedbus ticket) and the ferry is delayed, you will be picked by the next bus. But if you are off the late ferry and the ferry is delayed you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late but the bus is still there, identify yourself to the driver before you collect your luggage.

updated 17/09/2020

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Customer Comments

One and Only

This is the only busline� I will travel on now, The ticket prices are a fraction of the other bus companies and� I can’t see any reason for other people to use other companies if they knew about NakedBus.com.

Jason Eden

Enjoyable journey

I really enjoyed my journey. I liked the half hour stop off by the lake in Rotorua. The bus driver was friendly.
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Great idea

Great idea, an awesome traveling option.
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