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Internet Banking deposit has not processed
21 February 2020
If the money was deposited less than one business day ago:
The banks take about one business day to make transfers available to nakedbus.com®. Internet banking deposits are processed by nakedbus.com® by 10am on Tuesdays to Fridays.
If money is deposited after 10pm on a weekday the bank does not process it until the next day, and then it will be available to nakedbus.com® the NEXT day (two business days). So, for deposits made at night it will be two business days before the money is available to the customer.
The following table shows when you should expect your money to be available:
| You deposit money before 10pm on: | Your money is available: |
|---|---|
| Monday | 10am Tuesday |
| Tuesday | 10am Wednesday |
| Wednesday | 10am Thursday |
| Thursday | 10am Friday |
| Friday | 10am Tuesday |
| Saturday | 10am Tuesday |
| Sunday | 10am Tuesday |
If any of these days is a public holiday, there will be a delay of a further day.
If the money was deposited more than one business day ago:
Please check you entered the correct Westpac account number when you made your deposit. The account number is 03-0104-0394083-01 (not -00), and that your member number was entered correctly in the reference box. If this was done correctly, please contact us by filling in the form at www.nakedbus.com/faq/ with:
- Your name,
- the date you deposited the money,
- the amount you deposited and
- your member number.
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