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The nakedbus.com® service promise
21 February 2020
Our service promise consists of the following five pledges:
- low cost
- safety
- comfort
- reliability
- friendly service
We think you’ll agree they make an unbeatable combination!
If we do not meet your expectations, please let us know here.
Low Cost
Travel across New Zealand from $1. That’s right, on every trip every day, our fares start at $1 (plus booking fee). Whether you are travelling from Napier to Taupo,Palmerston North to Wellington or Auckland to Rotorua, book early and you need only pay $1.
Our fares are cheaper the earlier you book. Even if you buy a ticket nearer the date of travel, the price will still be very competitive. Why not try us out?
Safety
We take pride in running buses that are safe and well maintained. We exceed all safety and maintenance requirements of Land Transport NZ.
Comfort
All our vehicles have comfortable coach seats to ensure you have a comfortable trip. Vehicles have been selected for their ride quality. You can see pictures of some of our vehicles here.
Reliability
We all know that unforeseen problems can cause delays, whether it is severe weather, the road being blocked by a crash ahead, or traffic congestion. In these situations the service may be unavoidably delayed so please bear with us!
However, we will do our very best to minimise any delays. We have designed our timetables to take into account known trouble spots.
If there are any known disruptions, we will post them here.
Friendly service
Our drivers are picked not only for their driving skills but their friendly customer service. They will do their best to answer any queries you have, and ensure that you have a pleasant trip.
(90 votes, average: 1.74 out of 5)
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Keeping travel expenses amazingly low!
Want to say thanks for the great service. We like to keep our carbon emissions as low as possible, so we avoid making individual car trips whenever we can. The fares we get on nakedbus make it possible for us to travel as often as we need to for business, while limiting our individual driving and keeping travel expenses amazingly low!
-Barbara and Glen