Making an Agent Booking

How do I book a journey for my customer?

26 September 2020

1.� Go to Log in on the left of the screen in the black box using your agent Username and Password
- Once you have logged in, it will show your agent name, the balance of your account and your available credit limit

2.� � � In the grey “start­_” box on the top left:
- Select the number of passengers travelling
- Select their departure point from a location in the drop down list
- Select their destination point from the third drop down list
- Select the departure date from the fourth drop down list (this can be up to 6 weeks ahead)
- Select the return date from the fifth drop down list – if it is only a one way journey, you do not have to select anything
- Click on the “start search” button� � � � �

3.� � The available selected date for the outbound journey will appear in the grey column, with a selection of available times and fares.
(On either side of this grey column, there will be the times for the day before and the day after the date you selected, in case the passenger is flexible on dates.)

4.� � � Select the appropriate outbound journey time by clicking on the round radio button.

5.� � � If the customer wanted a return journey this can be found bellow in the “Available Return Journey(s)” boxes.� Select the appropriate return journey time by clicking on the round radio button.

6.� � Once you have selected the correct outbound and return journey select the red “Add to basket” button.
7.� � � If you have more than one journey to book at once, then please repeat steps 4 through to 9.
� 8.� � To finish the transaction click on the big red button labelled “Checkout”.

9.� � � � Please enter the customer’s first name, surname, and E-mail address in the boxes provided, and confirm this e-mail address by repeating it in the next box.� Ask� the customer if they would like to receive an “M-ticket” on their mobile phone (for an extra c). If they do want a M-ticket sent to their mobile then check this box and enter their mobile number in the box provided.

10.� � To complete, click on the “Confirm” button – the ticket will then be emailed to the customer and will also be displayed on the screen along with maps and the reference number – print this off for the customer.� (Important: Please collect payment from the customer before clicking on the confirm button, once you have confirmed the booking it will be charged to your balance.)
� �
You have now completed your booking!

Can I book a group and get a discount?

28 August 2020

No. already offers� everyone the lowest city to city bus fares in the country so we are not able to discount these any further.

Groups are more than welcome if you can get the number of seats you need on the trips/dates you need, but you will need to book this in the normal way online. Just set ‘Passengers’ to the number you need and have a fun trip together!

Can I book more than one journey in one transaction?

14 July 2020

Yes. Click on “Add to order” in the “save” section of the booking process.

Customer Comments

Great customer service!

I have used nakedbus before and will continue to recommend your service, not only because of economy but also because of great customer service!

-Lindsey Ricker takes you home!

My daughter at Otago University uses nakedbus all the time to come home and return to Dunedin. It is a great service and so cheap compared to competitor.

Friendly, courteous, polite & efficient

I know just how often people don’t let you know the good things … well, I would just like to pass on to you my highest praise for the driver from Whangarei to Auckland. He was friendly, courteous, polite, efficient and especially made the travel for my daughter and our international students easy and relaxing - especially as some had not previously used a city to city bus before, and none of us had used the nakedbus service.

His personality and manner is a credit to himself and to your company. We are all Naked Bus Converts now …. no more grumpy [competitor] bus for us!!

Well done to everyone!


Auckland Airport



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