Luggage Policy

Do your buses take wheelchairs?

16 July 2020

Unfortunately® buses are unable to accommodate wheelchairs unless they are foldable and the passenger is able to board the bus walking. The usual excess luggage fee does not apply to wheelchairs.

Can I take my dog?

16 July 2020® services are unable to carry dogs or other animals, with the exception of guide dogs.

What can I take on the bus?

16 July 2020

If you are travelling with a baby you may take a collapsible pushchair or carrycot and one extra piece of luggage.

Handbags, umbrellas, walking sticks and other aids are permitted.

Your driver will use his/her discretion to ensure your, and your fellow passengers, comfort.

How much luggage may I take?

16 July 2020

You can take 20kg free of charge (up to two items). You can also take on board one piece of hand luggage up to the size of a small to medium sized hold-all.

If you have excess luggage please contact us using the contact form to book space.® cannot guarantee that we will be able to accommodate any excess baggage that is not prebooked and you may be refused travel if you bring excess baggage.

Extra luggage, where space available, is $10-15 per item (pay the bus driver)

We advise you to label your luggage to your final destination.

Can I take an oversized item (e.g., bike/surfboard/snowboard) on the bus?

16 July 2020

Yes you can. There will be a $10-$15 charge (depending on the bus route and item) payable to the bus driver on the day. Please fill in our contact form, quoting your reference number and item description and we will book your item on board the bus.

Customer Comments

Trips are much cheaper

I am thrilled to be getting trips that are much cheaper and don’t take the same route through the gorges as [competitor].


Carbon Neutral

Really glad for the service, which has been very helpful and cost efficient. Have also been delighted with the friendly and helpful drivers. Lately we’ve been hearing that [competitor] plans to go carbon neutral, and were thinking you should do that too.

-Barbara Cook

Great service, friendly driver...

Great service, friendly driver..will use again and again and again.
-Sarahlee Ryan




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