Other common customer questions

How does nakedbus.com pricing work?

1 January 2020

nakedbus.com uses a complex pricing model to offer you the best value long distance bus tickets possible.

However, the concept is simple: the earliest seats are the cheapest; as these are sold the next seats are sold.

We do not divulge how many seats are available and at what prices, as this is commercially sensitive, but you should know that:

  • At least one seat on each bus is sold at $1 (plus booking fee). This is available for any destination so you could travel from Auckland to Wellington for $1 if you book early enough. (Please note that non bus related services may not always start at $1).
  • The system will always offer you the best price currently available
  • The price offered may vary between searches as other passengers book

If there are no more $1 seats available we cannot sell you a $1 seat so please do not ask. If you saw a seat at a particular price and tried to book it later but it wasn’t there, this is because someone else has booked it – again we cannot sell you a seat at the lower price. This is why it pays to book early.

Why doesn’t your 0900 number work?

19 October 2020

Some phones are barred from calling 0900 numbers (you may be able to make toll calls but not calls to 0900 numbers). In this case it sounds like the number is disconnected or not working.

What to do: Call your phone service provider (Telecom, Vodafone etc) and ask them to remove the 0900 bar.

Please note that you can only call the 0900 number from New Zealand

Services on Public Holidays

15 September 2020

We do not run services on Christmas Day. Most other services run every other day of the year.

To find out whether your service runs on a particular day, please use the booking form with the day you are interested in. The booking form is on the left of the home page.

Can I book a group and get a discount?

28 August 2020

No. nakedbus.com already offers� everyone the lowest city to city bus fares in the country so we are not able to discount these any further.

Groups are more than welcome if you can get the number of seats you need on the trips/dates you need, but you will need to book this in the normal way online. Just set ‘Passengers’ to the number you need and have a fun trip together!

What do your buses look like?

26 July 2020

Most of our buses are provided by our partner operators. They will not be in nakedbus.com colours. Your email confirmation will have a picture of what your bus will look like.
Here is a picture of one of our nakedbus.com buses. The bus you travel on may be different from this.�

One of our buses

Sometimes buses will be provided by one of our partners. Where this is the case, your booking confirmation will advise you. Whenever this happens, there will be a nakedbus.com® sticker in the window of the bus you are travelling on. If in doubt ask the bus driver.

Why didn’t I get a txt message confirmation?

20 July 2020

if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

Why is my travel day not showing?

18 July 2020

The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.

How much does the bus cost?

18 July 2020

The cost of particular trips varies day by day, but I can tell you how much that bus trip would cost if you booked it now.

(use booking form on the left of page)

Does my infant have to travel in their car seat?

18 July 2020

No, car seats are not required by law for infants travelling on buses. However, if you wish for your child to sit in their car seat on the bus, you will need to purchase a ticket for them.

I’ve left my property on the bus! What should I do?

18 July 2020

Get the customer’s booking reference

Using the contact form let us know:

- Customer’s booking reference number
- Customer’s name, phone number and email address
- Detailed description of the item

Customer Comments

Trips are much cheaper

I am thrilled to be getting trips that are much cheaper and don’t take the same route through the gorges as [competitor].


Challenging of price structures

Good to see serious challenging of price structures.

-John Heighes

Thank you nakedbus company

Thank you nakedbus company - trip from Ruakaka to Auckland went perfectly and without a hitch. I will certainly be recommending your service to family and friends.
-Kay Cawte

Our Buses

Auckland Airport



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