I have a question about the journey

Do the buses have seatbelts?

17 September 2020

Not all our buses have seatbelts. We cannot guarantee the bus you will travel on will have seatbelts. Seatbelts are not required by law, but if they are provided you are advised to use them.

Will my second/connecting bus (or train/plane/boat) wait?

21 February 2020

YES - If you have booked a connecting trip, i.e. a trip which involves two or more naked buses (i.e. there is only one reference number for the trip). In this case only, the second bus will wait because the driver will be aware of the connecting passenger.

BUT - If you have booked two or more separate trips, the second bus will not wait because the driver will not be aware of the connecting passenger. For this reason you should always book the trip as a connecting trip. If you book separate trips it is at your own risk, and there will be no refund if you miss the second bus.

So please, please, please do not book two separate trips to save a few dollars, as it may well cost you much more in the long run. You have been warned!

Connecting to/from other transport (planes, trains … and anything else)

We are not able to wait for other operators’ services. We cannot give special instructions to our drivers about waiting for a specific bus, train or plane. This would add complexity to our low cost operation, and likely would result in errors. Therefore you should book transport with ample windows of time to avoid disappointment. Delaying our buses would also inconvenience our other passengers and risk connections further along the route.

Suggested window between trips:

  • from any flight: at least two hours
  • from another bus / train, two hours unless the other operator can assure you that less time is needed.
  • to any flight: at least two hours
  • to another bus / train, two hours

We are not affiliated with any other form of transport. In particular we do not connect with Newmans, or InterCity services. You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). It is not unusual for buses to run 30-60 minutes late when driving long distances. For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington) - the same applies in the reverse direction. nakedbus.com® cannot be held responsible for delays caused by traffic etc.

Picton Ferry

There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). Your booking confirmation email states: If you are coming off the InterIslander ferry (on a nakedbus ticket) and the ferry is delayed, you will be picked by the next bus. But if you are off the late ferry and the ferry is delayed you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late but the bus is still there, identify yourself to the driver before you collect your luggage.

updated 17/09/2020

Rest stops

21 February 2020

Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.

Please note:

  • The bus will leave at the stated time. This time will be stated by the driver according to his watch.
  • If you are not on it it will go without you
  • The driver does not do headcounts
  • It is your responsibility to be on the bus at the scheduled time

Customer Comments

Fantastic idea

Fantastic idea - I am telling everyone I meet

-Debbie Corson

What a way to go!

What a way to go! Being a pensioner it is just so wonderful to make this trip possible for me!

- BH, Rotorua

$1 tickets

Keep the $1 tickets rolling

-Hayley Elford

Auckland Airport



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