How do I book and pay?

I don’t have a credit card

25 May 2020

There are two options: real time internet banking (POLi) or pago.

More details on real time internet banking

Pago:

Now you don’t need a credit card to book online AND there is no need to wait for funds to clear. That’s right, you can have a same-day confirmed booking AND pay cash! Here’s how:

If you are 14 years or over and have a New Zealand bank account, open a Pago wallet online here and top it up straight away at a any branch of the ASB Bank.

  • Register for your wallet at www.pago.co.nz
  • Find an ASB Bank branch near you here.
  • Ask the person at the ASB counter to deposit the cash into 12-3456-0900123-022 (the Pago holding account) and
  • Put your Pago wallet name in the particulars field (this is how we know which wallet to put the money into).
  • Now you can go to the nakedbus.com website to book and pay using pago immediately using the money you deposited.

Need help with this? Call 0800 GO PAGO (0800 40 7246) Or go to www.pago.co.nz

Can I book a group and get a discount?

28 August 2020

No. nakedbus.com already offers� everyone the lowest city to city bus fares in the country so we are not able to discount these any further.

Groups are more than welcome if you can get the number of seats you need on the trips/dates you need, but you will need to book this in the normal way online. Just set ‘Passengers’ to the number you need and have a fun trip together!

Why didn’t I get a txt message confirmation?

20 July 2020

if you ordered a txt message when you booked you should receive your txt message within a few seconds. Sometimes this does not happen.

The reasons for this are as follows:

- you may have entered the wrong mobile number when you booked
- there may have been a problem on the mobile network outside our control (e.g. Vodafone / Telecom).

Unfortunately we cannot resend the text message or refund your text message fee in these cases.

Why is my travel day not showing?

18 July 2020

The trip is either not available for that particular day, or we are revising some journeys and will put them up on the site soon. If the trip does not appear in the search results it is not available for booking at this time.

I deposited money via Internet banking and now my trip fare has gone up and I don’t have enough money to pay for it. What should I do?

18 July 2020

The options are:

- go to an agent and pay by cash,
- find someone with a credit card, or
- deposit more money to cover the increasing fare price.

Note: the delay is caused by the banks when transferring money. Prices of our trips go up as more people book, so the price you see today (when you first deposit your money) may not be the price available when you go to book one or two days later. This is especially pertinent over weekends when those with credit cards have two, three or four days to book before those waiting for Internet deposits to be processed. It is the process with the banks, not nakedbus.com, that causes this delay.

How do I book a connecting bus trip with nakedbus.com?

18 July 2020

If the connection is guaranteed, you book it normally be entering

- where you want to start
- where you want to finish

The system will show you all the options including guaranteed connections. In this case the second bus is guaranteed to wait for the first bus. In order to be guaranteed, you must book the trip straight through and NOT book separate trips.
if it is not a guaranteed connection, we cannot guarantee that the second bus will wait if the first bus is delayed, and there will be no refund for missed connections.

Why has my Internet banking money not shown up in my nakedrewards account?

18 July 2020

If the money was deposited less than one business day ago:

The banks take about one business day to make transfers available to nakedbus.com. Internet banking deposits are processed by nakedbus.com by 10am on Tuesdays to Saturdays. If money is deposited after 5pm on a weekday the bank does not process it until the next day, and then it will be available to nakedbus.com the NEXT day (two business days). So, for deposits made at night it will be two business days before the money is available to the customer.

The following table shows when you should expect your money to be available:

You deposit money before 10pm on: Your money is available:
Monday 10am Tuesday
Tuesday 10am Wednesday
Wednesday 10am Thursday
Thursday 10am Friday
Friday 10am Saturday
Saturday 10am Tuesday
Sunday 10am Tuesday

If any of these days is a public holiday, there will be a delay of a further day.

The following provides details of when deposited money will be available in your nakedrewards account.

You deposit on Monday 10pm-Tuesday 10pm
Available to you on Wednesday morning

You deposit on Tuesday 10pm-Wednesday 10pm
Available to you on Thursday morning

You deposit on Wednesday 10pm-Thursday 10pm
Available to you on Friday morning

You deposit on Thursday 10pm-Friday 10pm
Available to you on Saturday morning

You deposit on Friday 10pm-Monday 10pm
Available to you on Tuesday morning

If the money was deposited more than one business day ago:

Please check you entered the correct Westpac account number when you made your deposit. The account number is 03-0104-0394083-01 (not -00), and that your member number was entered correctly in the reference box. If this was done correctly, please contact us by filling in the form at www.nakedbus.com/faq/ with:

- Your name,
- the date you deposited their money,
- the amount you deposited and
- your member number.

Why do I have to pay for this 0900 call?

18 July 2020

We have an 0900 number in order to reduce our costs so that we can offer lower fares to our customers.

99% of our customers do not need to contact us by phone, and we do not wish to penalise them by increasing the fares to pay for a call centre, when all the information on our service can be found on the website.

Upon calling our 0900 number there is a message provided stating the price of the call per minute and an option for customers to hang up at this stage if they do not wish to pay for the call.

We also have a free email service. The contact form can be found at www.nakedbus.com/faq/

Customers are only charged when the call is answered.

How do I use a promotion code?

16 July 2020

Before starting ensure you are logged in. If you are not currently a member of nakedbus.com®, please register first. It is quick and easy.

Select your desired trips as per usual.

Select the “pay with nakedrewards” button (next to the red “pay with credit card” button).

Enter your promotion code/free trip number into the “Promotion Code” box.

Follow instructions as prompted.

How do I book a bus ticket with internet banking?

16 July 2020

You have to purchase your tickets using the “Pay by Internet banking” button AFTER you have transferred the money by Internet Banking! Don’t forget to deposit enough money to cover the 70c booking fee!
Research your journey(s) online at www.nakedbus.com in order to estimate the cost of your trip.

Set up nakedbus as a bill payment payee. If you are with one of the affiliated banks (see below), you can do this online by searching for the word “nakedbus”. If you are with another bank you will need to set up nakedbus.com manually using the account number 03-0104-0394083-01. For phone banking, make a one-off phone call to your bank. The bank will ask for your email address and nakedbus 6-digit member number.

The affiliated banks are:
ANZ
ASB
Bank Direct
HSBC
Kiwi Bank
National Bank
PSIS
Southland Building Society
Taranaki Savings Bank (TSB)
Westpac

Make a payment to nakedbus. The minimum amount you can deposit is $10, but don’t worry – any left over money will still remain in your nakedrewards account for use when purchasing your next nakedbus journeys. It is wise to deposit more than the price of your future tickets in case they go up during the time between depositing your money and booking your tickets. The price of nakedbus.com tickets depends on how early you book. If other people book during the time your payment is being processed by the bank the prices will go up.

Enter the following information:

Write your 6-digit nakedbus member number in the reference box (this is so nakedbus knows who has deposited the cash!). Do not enter anything else in this field or your payment will be delayed. Only enter six digits.

Put your email address in the Code box (don’t worry if it doesn’t all fit - put in as much as you can fit), and

Put your last name and initials in the Particulars box. For example:

Details to appear on their statement:
Particulars: * Code: Reference:
Bloggs, J bloggs@hotma 009999

Wait at least one business day.

The following table tells you when to expect your money to become available:

You deposit money before 10pm on: Your money is available:
Monday 10am Tuesday
Tuesday 10am Wednesday
Wednesday 10am Thursday
Thursday 10am Friday
Friday 10am Saturday
Saturday 10am Tuesday
Sunday 10am Tuesday

If any of these days is a public holiday, there will be a delay of a further day.

Check to see that your nakedrewards account has increased.

Then: Purchase your tickets using your nakedrewards account.

Retain your nakedbus reference number to show the driver on the day of your trip.

Customer Comments

nakedbus.com takes you home!

My daughter at Otago University uses nakedbus all the time to come home and return to Dunedin. It is a great service and so cheap compared to competitor.

How did I not know?

How did I not know about you sooner!!
-Elesha� Stoney

Keep it up

Keep up the cheap tickets and good service.
-Darren Hobson

Auckland Airport

Waitomo

Milford

Waitomo

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