How do I pay by Internet Banking?

I deposited money via Internet banking and now my trip fare has gone up and I don’t have enough money to pay for it. What should I do?

18 July 2020

The options are:

- go to an agent and pay by cash,
- find someone with a credit card, or
- deposit more money to cover the increasing fare price.

Note: the delay is caused by the banks when transferring money. Prices of our trips go up as more people book, so the price you see today (when you first deposit your money) may not be the price available when you go to book one or two days later. This is especially pertinent over weekends when those with credit cards have two, three or four days to book before those waiting for Internet deposits to be processed. It is the process with the banks, not nakedbus.com, that causes this delay.

Why has my Internet banking money not shown up in my nakedrewards account?

18 July 2020

If the money was deposited less than one business day ago:

The banks take about one business day to make transfers available to nakedbus.com. Internet banking deposits are processed by nakedbus.com by 10am on Tuesdays to Saturdays. If money is deposited after 5pm on a weekday the bank does not process it until the next day, and then it will be available to nakedbus.com the NEXT day (two business days). So, for deposits made at night it will be two business days before the money is available to the customer.

The following table shows when you should expect your money to be available:

You deposit money before 10pm on: Your money is available:
Monday 10am Tuesday
Tuesday 10am Wednesday
Wednesday 10am Thursday
Thursday 10am Friday
Friday 10am Saturday
Saturday 10am Tuesday
Sunday 10am Tuesday

If any of these days is a public holiday, there will be a delay of a further day.

The following provides details of when deposited money will be available in your nakedrewards account.

You deposit on Monday 10pm-Tuesday 10pm
Available to you on Wednesday morning

You deposit on Tuesday 10pm-Wednesday 10pm
Available to you on Thursday morning

You deposit on Wednesday 10pm-Thursday 10pm
Available to you on Friday morning

You deposit on Thursday 10pm-Friday 10pm
Available to you on Saturday morning

You deposit on Friday 10pm-Monday 10pm
Available to you on Tuesday morning

If the money was deposited more than one business day ago:

Please check you entered the correct Westpac account number when you made your deposit. The account number is 03-0104-0394083-01 (not -00), and that your member number was entered correctly in the reference box. If this was done correctly, please contact us by filling in the form at www.nakedbus.com/faq/ with:

- Your name,
- the date you deposited their money,
- the amount you deposited and
- your member number.

How do I book a bus ticket with internet banking?

16 July 2020

You have to purchase your tickets using the “Pay by Internet banking” button AFTER you have transferred the money by Internet Banking! Don’t forget to deposit enough money to cover the 70c booking fee!
Research your journey(s) online at www.nakedbus.com in order to estimate the cost of your trip.

Set up nakedbus as a bill payment payee. If you are with one of the affiliated banks (see below), you can do this online by searching for the word “nakedbus”. If you are with another bank you will need to set up nakedbus.com manually using the account number 03-0104-0394083-01. For phone banking, make a one-off phone call to your bank. The bank will ask for your email address and nakedbus 6-digit member number.

The affiliated banks are:
ANZ
ASB
Bank Direct
HSBC
Kiwi Bank
National Bank
PSIS
Southland Building Society
Taranaki Savings Bank (TSB)
Westpac

Make a payment to nakedbus. The minimum amount you can deposit is $10, but don’t worry – any left over money will still remain in your nakedrewards account for use when purchasing your next nakedbus journeys. It is wise to deposit more than the price of your future tickets in case they go up during the time between depositing your money and booking your tickets. The price of nakedbus.com tickets depends on how early you book. If other people book during the time your payment is being processed by the bank the prices will go up.

Enter the following information:

Write your 6-digit nakedbus member number in the reference box (this is so nakedbus knows who has deposited the cash!). Do not enter anything else in this field or your payment will be delayed. Only enter six digits.

Put your email address in the Code box (don’t worry if it doesn’t all fit - put in as much as you can fit), and

Put your last name and initials in the Particulars box. For example:

Details to appear on their statement:
Particulars: * Code: Reference:
Bloggs, J bloggs@hotma 009999

Wait at least one business day.

The following table tells you when to expect your money to become available:

You deposit money before 10pm on: Your money is available:
Monday 10am Tuesday
Tuesday 10am Wednesday
Wednesday 10am Thursday
Thursday 10am Friday
Friday 10am Saturday
Saturday 10am Tuesday
Sunday 10am Tuesday

If any of these days is a public holiday, there will be a delay of a further day.

Check to see that your nakedrewards account has increased.

Then: Purchase your tickets using your nakedrewards account.

Retain your nakedbus reference number to show the driver on the day of your trip.

Where has my Internet banking money gone?

16 July 2020

Banks take one to two business days to make transfers available to nakedbus.com®.

Internet banking deposits are processed by nakedbus.com® by 10am on Tuesdays to Saturdays. If money is deposited after 5pm on a weekday the bank does not process it until the next day, and then it will be available to nakedbus.com® the NEXT day. So, for deposits made at night it will be two business days before the money is available to in your nakedrewards account.

The following provides details of when deposited money will be available in your nakedrewards account.

You deposit on Monday 10pm-Tuesday 10pm
Available to you on Wednesday morning

You deposit on Tuesday 10pm-Wednesday 10pm
Available to you on Thursday morning

You deposit on Wednesday 10pm-Thursday 10pm
Available to you on Friday morning

You deposit on Thursday 10pm-Friday 10pm
Available to you on Saturday morning

You deposit on Friday 10pm-Monday 10pm
Available to you on Tuesday morning

If it has been more than two business days since you deposited your money check you entered the correct Westpac account number when you made your deposit. The account number is 03-0104-0394083-01 (not -00). Also check that your member number (six digit number) was entered correctly in the reference box. Then fill in our contact form advising us of the following:
• What time and day you deposited your money
• What your member number is
• How much you deposited
• What, if any, mistake you think you’ve made.

We will try to trace your money and credit it to your nakedrewards account.

Customer Comments

Pleasant experience

A very pleasant experience. It was very easy to deposit money and then book the ticket.
-Nick Conolly

Trips are much cheaper

I am thrilled to be getting trips that are much cheaper and don’t take the same route through the gorges as [competitor].

-Anonymous

Thank you so much

Thank you so much, my son and I had a really lovely trip up to Auckland, catching the bus with no problems. A great service.� Thanks for all your help with the bookings etc.

-Alison Cornwall

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