Change Bookings

How do I change my booking?

18 September 2020

IMPORTANT INFORMATION FOR ALL CHANGES:

You are able to change your booking by using the Change Booking Form (red box on the home page). You can do this whether you are a nakedbus.com registered member or not. You must enter your reference number exactly as it appears on your confirmation email, otherwise the system will not be able to recognise your number. Make sure the dashes (-) are in the correct places throughout the reference number and that you’ve not put any spaces.

The change must be made more than 24 hours before the original departure time. It is not possible to change bookings less than 24 hours before departure under any circumstances.
Changes will incur the $1.70 change fee plus any increase in price if the new ticket is more expensive than the older ticket. Refunds are not given if the new ticket price is less than the old ticket price.

When changing your booking, make sure you scroll down and click the button to “pay by credit card” (or “pay by nakedrewards” button) at the end, otherwise your change will not be complete.

You should receive a confirmation email immediately with the details of your change, and your new booking reference. If you do not receive this, check your spam box. If you have not received your confirmation email, send us a message via our contact form with the reference number you were trying to change.

Do I have to change my booking to be picked up or dropped off somewhere different to where I booked?
Yes. Our buses only pick-up/drop-off at the designated stops that you booked for. This is because our buses do not stop at all listed stops - only when people are booked on. If you do not change your booking to the actual stop you wish to be collected from (even when this stop is on the route) you may be missed completely.

How do I change the date?
Once in the change bookings system, if you would like the day either side of your original trip then simply click on the radio button for your preferred day. If you would like a new date that is not one day either side of your original trip then use the booking search form on the left to change the date to the date you would now like to travel on and click “search again”.

How do I change the “from” location so I can be picked up from somewhere else?
Once in the change bookings system go to the booking form to the left and change the location you would like to depart from. This will unload your original journey, so you will also need to select where you’re going to and what date you’d like to travel.Click “search again” and then click on the radio button of the time you’d like to travel (if there is a choice).

How do I change the “to” location so I can be dropped off somewhere else?
Once in the change bookings system go to the booking form to the left and change the location you would like to travel to. This will unload your original travel date, so you will also need to select the date you’d like to travel again. Then click “search again” and then click on the radio button of the time you’d like to travel (if there is a choice).

How do I change my return date only?
Once in the change bookings system your trips are automatically separated out for you. So you simply select the trip that is your return trip and change that.

How do I change details for one passenger from a booking with more than one passenger?
If you have made a booking for more than one person it is not possible to change the booking for one of these people.

Why don’t you allow same day changes?

18 July 2020

This is because we are trying to get the cost of long distance bus travel down for everyone, so we need our buses to be as full as possible. Other low cost operators, including Air NZ, have the same policy. If we went back on our policies (and made an exception for you) then costs and fares would increase and we’d be back where we started.

We hope you can understand our position on this.

Can I change the booking I have for today?

18 July 2020

No. Bookings can only be changed more than 24 hours before the original departure time. The customer will have to book another ticket (if possible).

If you are not able to book a ticket for today online (date doesn’t show), this is because bookings are closed. There is no way to book them on a nakedbus.com seat.

How do I change my booking using my nakedrewards account?

16 July 2020

In the same way as changing your booking using a credit card, just click on the “pay by nakedrewards” button instead of the “pay by credit card” button.

Can I change to a date that is not available on the booking form?

16 July 2020

No, you must change to a bus trip that is available when you make your change booking.

Why does nakedbus.com not refund the difference on changed bookings when the new ticket is cheaper?

16 July 2020

nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat on the bus, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy. “Change bookings” are offered as an extra service to customers, and it is not designed as a way of getting a refund.

Customer Comments

Great customer service!

I have used nakedbus before and will continue to recommend your service, not only because of economy but also because of great customer service!

-Lindsey Ricker

What a way to go!

What a way to go! Being a pensioner it is just so wonderful to make this trip possible for me!

- BH, Rotorua

Many thanks

Wife and I have just had a most enjoyable return journey Christchurch to Picton. I can thorougly recommend your services, and shall do so to friends and family. Makes it all the better by not having to drive.� Many thanks again.
- Denys Carter

Milford

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