What do I need to know about the journey?

When and where are the rest breaks?

18 July 2020

Our buses stop every 3 hours or so for rest breaks. If you require a break more urgently than that the driver will be happy to stop for you at a convenient point. We do not publish details of rest breaks because this can change on the day depending on pick-ups, traffic, and other factors. However, the driver will inform you when a rest break is taking place and what time to be back on the bus.

Do your buses take wheelchairs?

16 July 2020

Unfortunately nakedbus.com® buses are unable to accommodate wheelchairs unless they are foldable and the passenger is able to board the bus walking. The usual excess luggage fee does not apply to wheelchairs.

Can I take my dog?

16 July 2020

nakedbus.com® services are unable to carry dogs or other animals, with the exception of guide dogs.

What buses work in conjunction with nakedbus.com?

16 July 2020

nakedbus.com® works with quality partners who operate the buses for us. Full details of the bus you are travelling on will be provided in the booking confirmation email.

What will the bus look like?

16 July 2020

nakedbus.com® uses the services of several high quality private operators. When you book you receive an email with full details of who the operator for your trip(s) is/are and a picture of the bus that will pick you up.

nakedbus.com® buses all carry a sticker in the window by the passenger door which states they are nakedbus.com® vehicles. For photographs of some of our vehicles click here. These are examples only. Your booking confirmation will have a picture of the type of vehicle you should look out for.

Will my bus/ferry/plane wait for me?

16 July 2020

No. We are not affiliated with any other form of transport. In particular we do not connect with Newmans, other city to city services or TranzScenic services. You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). It is not unusual for buses to run 30-60 minutes late when driving long distances. For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington). nakedbus.com® cannot be held responsible for delays caused by traffic etc.

There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). Your booking confirmation email states: If you are coming off the ferry and the ferry is delayed, you will be picked by the next bus. But if you are off the late ferry and the ferry is delayed you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late but the bus is still there, identify yourself to the driver before you collect your luggage.

Will my second/ “connecting” bus wait?

16 July 2020

This depends on whether you have booked the bus trip as a connecting trip. This is when you book a single trip between your departure point and your destination point that involves two or more buses (this will be shown on the booking search form) and don’t book two separate trips that you expect to connect.

If you have booked a connecting trip, then the reference number will have a “C” in front of it. In this case, the second bus will wait if the first bus is late.

If there is no C, then you have booked two separate trips, and there is no guarantee that the second bus will wait if your first bus arrives late. We are not able to arrange for the driver of the second bus to wait if the first bus is late. For this reason you should always book the trip as a connecting trip.

What should I do if I’ve left my property on the bus?

16 July 2020

Fill in our contact form with your reference number, a description of the item(s) and a number to contact you at, and we will try to find your property.

Can I be picked up/dropped off at a different bus stop from my original booking?

16 July 2020

No. Unfortunately our buses only pick up/drop off at the designated bus stops that you booked for. If you would like to change your stop, you will need to change your booking.

Why didn’t I get my confirmation email?

16 July 2020

If you have not received a confirmation email, try checking your spam box first. If you need another email sent to you please go to the change booking form (red box on home page) and log in or enter your reference number. If you are not registered or do not have you reference number please fill in our contact form with the name and email address you booked with and we will get another to you asap. If your bus departs today, please ring us on 0900 NAKED (0900 62533) and we will give you your reference number in order to get onto the bus.

Customer Comments


A big thanks from a superannuitant.

-Elly Boundy

Thank you nakedbus company

Thank you nakedbus company - trip from Ruakaka to Auckland went perfectly and without a hitch. I will certainly be recommending your service to family and friends.
-Kay Cawte

Many thanks

Wife and I have just had a most enjoyable return journey Christchurch to Picton. I can thorougly recommend your services, and shall do so to friends and family. Makes it all the better by not having to drive.� Many thanks again.
- Denys Carter


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Auckland Airport

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