What is the cancellation / refund policy?

Why can you not change bookings less than 24 hours before departure?

12 August 2020

We do not:

  • cancel bookings,
  • change bookings less than 24 hours before departure is as follows:

If we did this we would not have time to resell the seats, and if we have too many empty seats we will have to put up the prices - and our goal is to have the lowest possible price - we therefore have to stick to this policy.

Unfortunately there are no exceptions.

Why can’t you change bookings less than 24 hours before departure?

5 August 2020

We do not:

  • cancel bookings,
  • change bookings less than 24 hours before departure is as follows:

If we did this we would not have time to resell the seats, and if we have too many empty seats we will have to put up the prices - and our goal is to have the lowest possible price - we therefore have to stick to this policy.

Unfortunately there are no exceptions.

I missed the bus. Can I have a refund?

18 July 2020

No. We do not give refunds if you miss the bus.

Note: If there is a problem with our bus service and this causes major disturbances to our operation, then, depending on circumstances, we will either provide a full refund or alternative travel bookings will be offered. If you think it was our fault please contact us by filling in the form at www.nakedbus.com/faq/.

Can I convert nakedrewards to cash?

16 July 2020

Yes. There is a $3 administration fee for this. Please use our contact form.

Can I have the money in my nakedrewards account returned?

16 July 2020

If you would like money re-deposited to your bank account, this will incur a $2 administration fee. You will need to fill in the contact form with your request, member number and 15-digit NZ bank account number. If money needs to be returned to an overseas bank account all associated costs will be deducted.

Can I get credit to use for a future trip?

16 July 2020

No, you must change your ticket 24 hours or more before the original bus departure time.

Why does nakedbus.com not refund the difference on changed bookings when the new ticket is cheaper?

16 July 2020

nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat on the bus, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy. “Change bookings” are offered as an extra service to customers, and it is not designed as a way of getting a refund.

Why does nakedbus.com not give refunds?

16 July 2020

nakedbus.com® relies on filling buses as much as possible to keep its fares as low as they are. Giving refunds would force us to raise our prices as we could not guarantee reselling the seat, and we are determined to keep our fares as low as possible. All low cost transport operators have a similar policy.

What if I can’t make the trip?

16 July 2020

If you cannot make the trip you have booked, we are unable to refund your money. This is because we need our buses to be as full as possible to keep our fares as low as they are. However if you know that you need to change your travel plans, you can change your booking.

Can I have a refund?

16 July 2020

In common with all budget carriers we do not offer refunds if you choose not to travel, can no longer travel, or book incorrectly*. This is because if we do so we may not be able to resell the seats, and with our low prices we need our buses to be as full as possible.

Note: If there is a problem with our bus service and this causes major disturbances to our operation, then depending on circumstances we will either provide a full refund or alternative travel bookings will be offered. If you need to make a complaint please fill in our contact form.

We aim to provide you with a reliable, friendly, comfortable and above all low cost bus service. However when things don’t go right, we won’t short change you. If you think that we have not provided what we said we would, contact us here within 3 weeks of your travel, tell us what happened and we will investigate and get back to you with an outcome.
So you can book with confidence, safe in the knowledge that we will do everything to make your trip as comfortable and hassle free as possible.

Customer Comments

Concept and value are great!

I thinks the concept and the value for money are great.
-JM Graves

Friendly, courteous, polite & efficient

I know just how often people don’t let you know the good things … well, I would just like to pass on to you my highest praise for the driver from Whangarei to Auckland. He was friendly, courteous, polite, efficient and especially made the travel for my daughter and our international students easy and relaxing - especially as some had not previously used a city to city bus before, and none of us had used the nakedbus service.

His personality and manner is a credit to himself and to your company. We are all Naked Bus Converts now …. no more grumpy [competitor] bus for us!!

Well done to everyone!

Trips are much cheaper

I am thrilled to be getting trips that are much cheaper and don’t take the same route through the gorges as [competitor].

-Anonymous

Our Buses

Waitomo

Waitomo

Milford

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