nakedbus.com

Made a mistake when booking your bus? Perhaps you selected the wrong date, or destination?

Not a problem! Contact us using the contact us form within two hours of the booking and we will cancel and refund your booking once a new (correct) booking has been made! We will only refund the price of the ticket, not the booking fee.

There are two options: real time internet banking (POLi) or pago.

More details on real time internet banking

Pago:

Now you don’t need a credit card to book online AND there is no need to wait for funds to clear. That’s right, you can have a same-day confirmed booking AND pay cash! Here’s how:

If you are 14 years or over and have a New Zealand bank account, open a Pago wallet online here and top it up straight away at a any branch of the ASB Bank.

• Register for your wallet at www.pago.co.nz
• Find an ASB Bank branch near you here.
• Ask the person at the ASB counter to deposit the cash into 12-3456-0900123-022 (the Pago holding account) and
• Put your Pago wallet name in the particulars field (this is how we know which wallet to put the money into).
• Now you can go to the nakedbus.com website to book and pay using pago immediately using the money you deposited.
  

Need help with this? Call 0800 GO PAGO (0800 40 7246) Or go to www.pago.co.nz

We have a number of agents who can make your booking for you. Agents may charge a service fee - otherwise the price is the same as on the website.

Agents are an excellent option for customers who choose not to pay by credit card.

Most of the i-Site Visitor Information Centres and many Backpacker Hostels throughout New Zealand are nakedbus.com agents.

We have an 0900 number in order to reduce our costs so that we can offer lower fares to our customers. 99% of our customers do not need to contact us by phone, and we do not wish to penalise them by increasing the fares to pay for a call centre, when all the information on our service can be found on the website.

Upon calling our 0900 number there is a message provided stating the price of the call per minute and an option for customers to hang up at this stage if they do not wish to pay for the call. We also have a free email service.

We aren’t interested in fancy gestures. We are focused on simply providing a great alternative to car travel. 32% of our users previously travelled by car, which means that on one route alone (Hastings to Auckland) we have contributed to a reduction in carbon dioxide emissions of 180 tonnes per year.

nakedbus.com® is committed to moving towards environmental sustainability. That is one of the key benefits of our low cost approach: because of our low fares we can attract more people to our service - whether from cars or planes. As a result we use a lot less fuel per passenger than other modes of travel. In fact nakedbus.com® represents one of most most fuel efficient way of travelling within New Zealand.

And because everything is done online we use very little paper or other non-renewable supplies.

Obviously we have spent a lot of time and effort getting off the ground. But now we have arrived you can expect us to focus on ways we can reduce our footprint on the planet.

And, by the way, this isn’t just “marketing speak”. Founder and CEO of nakedbus.com® Hamish Nuttall is committed to reducing our impact on the environment, having worked on public transport solutions internationally for 20 years.

Kiwis are great travellers, but for many years, travelling round our own country has been difficult and expensive. Added to rising petrol prices, we thought there had to be a better way.

So we looked around the world to find that better way, and saw how low cost airlines are operating. Low cost airlines have revolutionised air travel in Europe by throwing out the frills that passengers did not really need. We thought maybe we could do the same here.

So we worked on the concept for 9 months, selecting partners who could share our vision of a friendly bus service at a rock bottom price.

So now, here we are with nakedbus.com® - a revolution in low cost bus travel for New Zealand.

Our service promise consists of the following five pledges:

• low cost
• safety
• comfort
• reliability
• friendly service

We think you’ll agree they make an unbeatable combination!

If we do not meet your expectations, please let us know here.

Low Cost

Travel across New Zealand from $1. That’s right, on every trip every day, our fares start at $1 (plus booking fee). Whether you are travelling from Napier to Taupo,Palmerston North to Wellington or Auckland to Rotorua, book early and you need only pay $1.

Our fares are cheaper the earlier you book. Even if you buy a ticket nearer the date of travel, the price will still be very competitive. Why not try us out?

Safety

We take pride in running buses that are safe and well maintained. We exceed all safety and maintenance requirements of Land Transport NZ.

Comfort

All our vehicles have comfortable coach seats to ensure you have a comfortable trip. Vehicles have been selected for their ride quality. You can see pictures of some of our vehicles here.

Reliability

We all know that unforeseen problems can cause delays, whether it is severe weather, the road being blocked by a crash ahead, or traffic congestion. In these situations the service may be unavoidably delayed so please bear with us!

However, we will do our very best to minimise any delays. We have designed our timetables to take into account known trouble spots.

If there are any known disruptions, we will post them here.

Friendly service

Our drivers are picked not only for their driving skills but their friendly customer service. They will do their best to answer any queries you have, and ensure that you have a pleasant trip.

Our services are insured for areas which are our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered.

There is no insurance cover provided for loss, damage or injury where the bus company has not been negligent. You might like to purchase personal travel insurance for this cover.

No, sorry, but our GST number is 94 013 364 and our legal name is Nakedbus NZ Limited.

nakedbus.com® represents a new breed of bus service. Adapting the low cost airline concept, we have stripped out the costs that you don’t need, such as paper tickets, salespeople with expense accounts and large terminals. Instead, we offer comfortable, fast coaches with friendly drivers, and of course, cheap, cheap prices.

Whether you are traveling from Palmerston North to Wellington, Hamilton to Rotorua, Tauranga to Auckland, if you book early enough, you will only pay $1 (plus booking fee). Prices go up closer to the departure date, but they will always be extremely competitive.

To see where we go, click here. Generally our bus services run every day, with more than one trip a day to popular destinations.

nakedbus.com® is a 100% New Zealand owned company, proud to bring a new cost-effective bus travel option to Kiwis.