Luggage Allowance

How much luggage may I take?

You can take up to two medium sized suitcases. You can also take on board one piece of hand luggage up to the size of a small to medium sized hold-all.® cannot guarantee that we will be able to accommodate any excess baggage and you may be refused travel if you bring excess baggage.

Extra luggage, where space available, is $10.00 per item (pay the driver)
We advise you to label your luggage to your final destination

What can I take on the bus?

If you are travelling with a baby you may take a collapsible pushchair or carrycot and one extra piece of luggage

Handbags, umbrellas, walking sticks and other aids are permitted

Your driver will use his/her discretion to ensure your, and your fellow passengers, comfort

Can I take my bike/surfboard/snowboard/skis?® buses can carry these items subject to space availability. There is a charge of between $10-15 per item (depending on the route). This is payable directly to the driver. Please inform us as soon as possible (by emailing us at if you wish to bring an oversized item.

Can I take my dog?® services are unable to carry dogs or other animals, with the exception of guide dogs.

Do your buses take wheelchairs?

Unfortunately® buses are unable to accommodate wheelchairs unless they are foldable and the passenger is able to board the bus walking.

What do I do if I have lost some personal belongings?

Please contact® Customer Services providing full details of the journey you were travelling on when the item was lost.

Customer Comments

Wonderful, Warm - Superb

Wish to compliment your company on such great service. The driver of the bus on tuesday night,� was wonderful, his driving superb. Had a wonderful trip back on such a cold bleak night, the bus was so� warm, comfortable and clean. Once again many thanks

- Joan Lusby

Thank you nakedbus company

Thank you nakedbus company - trip from Ruakaka to Auckland went perfectly and without a hitch. I will certainly be recommending your service to family and friends.
-Kay Cawte

Concept and value are great!

I thinks the concept and the value for money are great.
-JM Graves