We aim to provide you with a reliable, friendly, comfortable and above all low cost bus service. However when things don’t go right, we won’t short change you. If you think that we have not provided what we said we would, contact us here� within 3 weeks of your travel, tell us what happened and we will investigate and get back to you with an outcome.

So you can book with confidence, safe in the knowledge that we will do everything to make your trip as comfortable and hassle free as possible.

Delays

We will do our best to avoid delays by designing our timetables as carefully as possible taking into account known problems. At times there will be unavoidable delays due to traffic, roads being closed due to crashes etc. In these circumstances, please bear with us, and we will get you where you are going as quickly as possible.

If you can’t make the trip…

If you cannot make the trip you have booked, we are unable to refund your money. This is because we need our buses to be as full as possible to keep our fares as low as they are. However if you know that you need to change your travel plans, you can change your booking using the red change booking box on the home page:

• you must change your booking at least 24 hours before the original departure
• there is a $1.70 fee for changing your booking
• if the new ticket price is higher you must pay the difference
• if the new ticket price is lower there is no refund
• you can only change to a trip that is available at the time you change your booking