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Please see our Help section above to make sure that your question about our bus service hasn’t been answered. If your question is not there, fill in the form below and we will get back to you. Please note we only respond via email so you must enter a valid email address.

Response times:
General queries - next working day
Complaints - 5 working days (to allow investigation)
Alternatively, telephone nakedbus.com® customer services on 0900 NAKED (or 0900 62533) between 8am and 6pm Monday to Sunday (calls cost $1.80 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls. Problems with 0900 number? Click here.

If you want to write to us then post your letter to the following address (we respond to letters within 28 days):

nakedbus.com PO Box 8850, Symonds Street, Auckland, 1150. (Please supply an email address for response)

Please note that correspondence for the accounts should be sent using the contact form above, (preferred medium) or

PO Box 8850, Symonds Street, Auckland, 1150.

Customer Comments

Love it

Love the service.
-Daniel Nehemia

It's good to see

It’s good to see nakedbus delivering a good service and taking on the over-priced [competitor] people.

-Thomas Beagle

Keeping travel expenses amazingly low!

Want to say thanks for the great service. We like to keep our carbon emissions as low as possible, so we avoid making individual car trips whenever we can. The fares we get on nakedbus make it possible for us to travel as often as we need to for business, while limiting our individual driving and keeping travel expenses amazingly low!

-Barbara and Glen