Home » Help

Click on a Category/Question to see the answer

Contact Us

If you can't find the answer to your query in the Help section, please select a subject below and send us a message.

Please wait...
 

Please see our Help section above to make sure that your question about our bus service hasn’t been answered. If your question is not there, fill in the form below and we will get back to you. Please note we only respond via email so you must enter a valid email address.

Response times:
General queries - next working day
Complaints - 5 working days (to allow investigation)
Alternatively, telephone nakedbus.com® customer services on 0900 NAKED (or 0900 62533) between 8am and 6pm Monday to Sunday (calls cost $1.80 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls. Problems with 0900 number? Click here.

If you want to write to us then post your letter to the following address (we respond to letters within 28 days):

nakedbus.com PO Box 8850, Symonds Street, Auckland, 1150. (Please supply an email address for response)

Accounts
Please note that correspondence for the accounts should be sent using the contact form above, (preferred medium) or

PO Box 8850, Symonds Street, Auckland, 1150.

Customer Comments

Thank you so much

Thank you so much, my son and I had a really lovely trip up to Auckland, catching the bus with no problems. A great service.� Thanks for all your help with the bookings etc.

-Alison Cornwall

Wow... these are somewhat amazing prices!

Wow, I just made a booking for next weekend from Auckland to Napier, and usually if I booked so late on the [competitor] service it would cost me $66, but I got my ticket from here for $23!! I also booked ahead for November and it cost me only $1!! I’m a Uni student so these are somewhat amazing prices, and I can afford to travel home! Cant wait to use this service, thanks for the low prices!

- Alesha, Auckland

nakedbus is the best thing since sliced bread.

I just wanted to say that nakedbus is the� best thing since sliced bread. It’s great that you’re offering an actual SERVICE - something this country definitely needs. Awesome work guys.

-Emmylou Cooke