We have tried to make using nakedbus.com^® as easy as possible, but there are some things you need to know:

These are some of the key conditions:

1. nakedbus.com^® bookings are non-cancellable and non-refundable. It is the customer’s responsibility to confirm they do not have incorrect or duplicate bookings.
2. Passengers will not be accepted onto the service without a valid booking reference.
3. Refunds are not given if a passenger fails to join a nakedbus.com^® journey for whatever reason. Customers should arrange their own insurance if they need this protection. IF YOU ARE NOT AT THE BUS STOP AND VISIBLE TO THE DRIVER OR DO NOT BOARD THE BUS AT THE TIME STATED ON YOUR TICKET YOU WILL NOT BE CARRIED AND THERE WILL BE NO REFUND. SITTING IN A CAR DOES NOT COUNT AS BEING AT THE BUS STOP. THE DRIVER WILL NOT WAIT FOR PASSENGERS WHO ARE NOT IMMEDIATELY VISIBLE AT THE BUS STOP.
4. Passengers who leave the bus at stops and rest breaks are responsible for re-boarding the bus at the scheduled departure time. The bus will not wait for passengers who are missing or late. No refunds will be given in the event that passengers do not join the bus before the bus leaves each stop.
5. Passengers can change their nakedbus.com^® booking themselves in the “change booking” form. This must be done more than 24 hours before departure of the original journey. There is a $1.40 fee for changing a booking plus any increase in cost. If the new ticket price is cheaper than the old ticket price there is no refund. Bookings can only be changed to services that are available on the website at the time the change is made.
6. Should road closures or weather conditions, or any other events outside our control not allow nakedbus.com^® to complete its journey, nakedbus.com^® will not be responsible for the costs of accommodation, meals and incidentals. nakedbus.com^® will not be liable or responsible for onward journeys or connections under these conditions.
7. Should road closures, weather conditions, traffic, breakdowns or any other events outside our control cause a delay to the service, nakedbus.com will not provide refunds.
8. If we fail to provide the service that you expect for reasons that are within our control we will refund your ticket price. We are not responsible for any incidental costs.
9. nakedbus.com^® is a low cost service. As such we aim to provide a safe, reliable and comfortable service. We maintain our low cost by having a simple system. Therefore we are not able to provide extra or different services to those advertised in this website. This includes different pickups / dropoffs, reserved seats, unaccompanied baggage, special supervision of unaccompanied minors, etc.
10. Any baggage over the allowance will be carried only if there is room. Any excess and large items will be separately charged for.