FAQ

Please see our FAQ section above to make sure that your question about our bus service hasn’t been answered. If your question is not there, fill in the form below and we will get back to you. Please note we only respond via email so you must enter a valid email address.

Response times:
General queries - next working day
Complaints - 5 working days (to allow investigation)
Alternatively, telephone nakedbus.com® customer services on 0900 NAKED (or 0900 62533) between 7am and 6pm Monday to Sunday (calls cost $1.80 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls. Problems with 0900 number? Click here.

If you want to write to us then post your letter to the following address (we respond to letters within 28 days):

nakedbus.com® PO Box 46-018, Herne Bay, Auckland. (Please supply an email address for response)
Accounts
Please note that correspondence for the accounts should be sent using the contact form above, (preferred medium) or

PO Box 52-183, Kingsland, Auckland.

Customer Comments

Pleasant experience

A very pleasant experience. It was very easy to deposit money and then book the ticket.
-Nick Conolly

Friendly, courteous, polite & efficient

I know just how often people don’t let you know the good things … well, I would just like to pass on to you my highest praise for the driver from Whangarei to Auckland. He was friendly, courteous, polite, efficient and especially made the travel for my daughter and our international students easy and relaxing - especially as some had not previously used a city to city bus before, and none of us had used the nakedbus service.

His personality and manner is a credit to himself and to your company. We are all Naked Bus Converts now …. no more grumpy [competitor] bus for us!!

Well done to everyone!

One and Only

This is the only busline� I will travel on now, The ticket prices are a fraction of the other bus companies and� I can’t see any reason for other people to use other companies if they knew about NakedBus.com.

Jason Eden

Auckland Airport