Privacy Policy

Your privacy is extremely important to us. We are committed to protecting the privacy of any personal information you provide. This policy explains how we manage personal information and the security precautions taken.

What we collect

We collect information about you our online customers and other website users, including:

  • personal information provided voluntarily when completing a booking or other online transaction
  • website usage information through tracking individual website users’ click behaviour
  • aggregated data, measuring traffic to the websites but not relating to you personally

If you choose not to provide personal information when requested, certain services may not be available to you online. Details including your name, address, email address, telephone number, credit card number and nakedrewards membership number may be required in order to process your bookings, email registrations or nakedrewards transactions online.

How we protect it

When you book trips or access your nakedrewards information, a secure server is used.

We use industry standard data encryption (SSL) for transmission of personal information such as credit card details you provide online. You can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.This encryption provides greater consumer protection than many forms of offline credit card payment.® makes no warranty in respect of the effectiveness of encryption used and® is not responsible for events arising from unauthorised access of the information you provide.

How we use it

We collect personal information for the following purposes:

  • to assist in providing the services you request, including nakedbus bookings
  • to process any communications you request
  • internal research
  • to verify your identity and assist you if you forget your login or password details on any websites
  • any other use that you authorise

When we will disclose it

In order to provide the service, We will disclose details of your bookings to contractors. We will not sell, or allow other third parties access to your information for any other reason unless it is authorised or required by law or authorised by you.

How you can access and correct information

You may request access to and correction of your information, or request® access and correct your information, at any time. If you have registered as a user on the® website, you may access and update your information by logging in with your username and password. You may also unsubscribe from®’s email communications at any time by clicking on the “Unsubscribe” link in every® special offer email you receive. If at any time you are unsure of how to access or correct your information, please contact us.

How we use cookies

A cookie is a small text file which® may put on your computer’s hard disk in order to recognise your computer at a later time. A cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address. You may configure your web browser to not accept cookies, however you may experience a loss of functionality as a result.

In particular, if you do not accept cookies, you will not be able to make bookings using the site. This is because we use a cookie to store your journey selection between screens.
We may use the information collected by cookies to:

  • track website usage patterns
  • store journey selections in the booking process
  • display content more relevant to you, based on information we collect when you visit our websites
  • enable you to use certain services on our websites
  • assess effectiveness of online advertising campaigns

What happens when we change this policy

When® materially modifies this Privacy and Security Policy, a notice will be placed on®’s home page. We also recommend you routinely review this Privacy and Security Policy to understand how we manage the personal information that you provide.

Contact us

If you have any questions about the privacy and security of your personal information, please contact us.

Privacy policy updates on 12/02/08

Customer Comments

Keep it up

Keep up the cheap tickets and good service.
-Darren Hobson

nakedbus is the best thing since sliced bread.

I just wanted to say that nakedbus is the� best thing since sliced bread. It’s great that you’re offering an actual SERVICE - something this country definitely needs. Awesome work guys.

-Emmylou Cooke

Wonderful, Warm - Superb

Wish to compliment your company on such great service. The driver of the bus on tuesday night,� was wonderful, his driving superb. Had a wonderful trip back on such a cold bleak night, the bus was so� warm, comfortable and clean. Once again many thanks

- Joan Lusby

Auckland Airport