Please see our FAQ section above to make sure that your question about our bus service hasn’t been answered. If your question is not there, fill in the form below and we will get back to you. Please note we only respond via email so you must enter a valid email address.

Response times:
General queries - next working day
Complaints - 5 working days (to allow investigation)
Alternatively, telephone nakedbus.com® customer services on 0900 NAKED (or 0900 62533) between 7am and 6pm Monday to Sunday (calls cost $1.80 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls. Problems with 0900 number? Click here.

If you want to write to us then post your letter to the following address (we respond to letters within 28 days):

nakedbus.com® PO Box 46-018, Herne Bay, Auckland. (Please supply an email address for response)
Please note that correspondence for the accounts should be sent using the contact form above, (preferred medium) or

PO Box 52-183, Kingsland, Auckland.

Customer Comments

Wonderful, Warm - Superb

Wish to compliment your company on such great service. The driver of the bus on tuesday night,� was wonderful, his driving superb. Had a wonderful trip back on such a cold bleak night, the bus was so� warm, comfortable and clean. Once again many thanks

- Joan Lusby

Pleasant experience

A very pleasant experience. It was very easy to deposit money and then book the ticket.
-Nick Conolly

Many thanks

Wife and I have just had a most enjoyable return journey Christchurch to Picton. I can thorougly recommend your services, and shall do so to friends and family. Makes it all the better by not having to drive.� Many thanks again.
- Denys Carter