BUS CANCELLATION

In the unlikely event that your bus is cancelled due to weather or other unforeseen event, you can, at your choice:

• be rebooked on the next available bus at no extra charge.
• claim a full refund.

Use the contact form to do this.
REFUNDS

In common with all budget carriers we do not offer refunds* if:

• you choose not to travel,
• can no longer travel, or
• book incorrectly.

CANCELLATIONS

You can cancel your booking using our contact form - select “Cancel booking” as the subject - please note there is no refund*, but we will release your seat for another customer.

CHANGE YOUR BOOKING

However, you can change any booking using the manage bookings form (red box on home page). This must be done more than 24 hours before the original departure time. It is not possible to change bookings less than 24 hours before departure under any circumstances*. Changes will incur the $1.40 fee plus any increase in price if the new ticket is more expensive than the original ticket (but decreases are not refunded). Make sure you press the button to pay by credit card or nakedrewards at the end, otherwise your change will not be complete. For more information please refer to how to change a booking.

Please note, we cannot put your ticket on hold, give you credit for a ticket or transfer your ticket for you. You MUST change your ticket yourself following the instructions above. Alternatively you can visit an agent who will change your booking for you. Fees apply.
You always have to pay the $1.40 change booking fee EVEN IF THE NEW TICKET IS CHEAPER.
*This is because we may not be able to resell the seats, and we need our buses to be as full as possible to keep our prices as low as they are.

(updated 30/12/07)