How can I cancel a booking?


In the unlikely event that� a bus is cancelled due to weather or other unforeseen event, you can at your choice:

  • be rebooked on the next available bus at no extra charge.
  • claim a full refund.

Use the contact form to do this.

In common with all budget carriers we do not offer refunds* if the customer:

•� chooses not to travel,
• can no longer travel, or
• books incorrectly.


If it is your fault that you made an incorrect booking you can cancel� this booking using our contact form - select “Cancel booking” as the subject - we will cancel this booking and your agent account will be refunded*, we will release your seat for another customer.

If the customer made an incorrect booking themselves then we cannot refund the customer for this.


However, you can change any booking using the change bookings form (red box on home page). This must be done more than 24 hours before the original departure time. It is not possible to change bookings less than 24 hours before departure under any circumstances*. Changes will incur the $0.70 change booking fee plus, plus the usual booking fee. If there are any increase in price if the new ticket is more expensive than the original ticket (but decreases are not refunded). Make sure you press the button to change the booking and get the customer to pay for the changes in price.� � For more information please refer to how to change a booking.

Please note, we cannot put tickets on hold, give� the customer a� credit for a ticket or transfer their tickets.� � The cusomers will� always have to pay the $1.70 change booking fee EVEN IF THE NEW TICKET IS CHEAPER.
*This is because we may not be able to resell the seats, and we need our buses to be as full as possible to keep our prices as low as they are.


Made a mistake when booking your bus? Perhaps you selected the wrong date, or destination?

Not a problem! Contact us using the contact us form within two hours of the booking and we will cancel and refund your booking once a new (correct) booking has been made!

(updated 3/09/2020)

Customer Comments

Fantastic idea

Fantastic idea - I am telling everyone I meet

-Debbie Corson takes you home!

My daughter at Otago University uses nakedbus all the time to come home and return to Dunedin. It is a great service and so cheap compared to competitor.

Regular clients

Thank you SO MUCH for your time and commitment in carrying out a refund, I appreciate your service! Yes indeed, my family and I are regular clients of nakedbus and will continue to be as we frequently travel the North Island!

-Ema Korenhof

Our Buses