We have tried to make using nakedbus.com^® as easy as possible, but there are some things you need to know:

These are some of the key conditions:

1. General

1.1 All nakedbus.com bookings are non-refundable.

1.2 Payment is required at the time of booking; no reservations can be made without an acceptable form of payment.

1.3 Passengers will not be accepted onto the service without a valid booking reference. You are required to produce the booking reference number when boarding or boarding will be denied. By purchasing a ticket, you agree that by not producing a valid booking reference, you will not be allowed to board the service and will not be entitled to a refund of this ticket.

1.4 If you have made an error with your booking, contact us within 2 hours of making the incorrect booking. You firstly need to make an entirely new correct booking, and then advise us of both booking numbers (both incorrect and correct) and then we will be in a position to refund the first, incorrect booking, for the price of the ticket only not the booking fee. Alternatively, should you have made an incorrect booking and wish to change the booking you may do so if you have more than 24 hours before the time of departure on the booking. This can be done using the change booking function on our website. Please note, by using this function, you will not be entitled to any refund whatsoever as the incorrect booking will be replaced by the change that you have made.  You will be required to pay any costs outlines in 2.1 of these terms and conditions.

1.5 Nakedbus.com does not offer insurance of any nature or in any circumstance, customers should arrange their own insurance if they need this protection.

1.6 nakedbus.com^® is a low cost service. As such we aim to provide a safe, reliable and comfortable service. We maintain our low cost by having a simple system. Therefore we are not able to provide extra or different services to those advertised in this website. We therefore do not provide the following services, including but not limited to facilitating different pickups / drop offs, reserved seats, unaccompanied baggage, special supervision of unaccompanied minors, and the like.

1.7 All fares are shown in New Zealand Dollars (NZD) and are inclusive of GST and are subject to change without notice.

1.8 $1 and free tickets are only available on bus services. These services exclude buses servicing any airport, all trains, ferries, activities and day tours. $1 and free tickets are only available on confirmed and released services available as per our website at the time of your viewing or booking.

2. Changing a booking

2.1. Passengers can change their nakedbus.com^® booking themselves in the “view/change booking” function. This must be done more than 24 hours before departure of the original journey. There is a $1.70 fee for changing a booking plus any increase in cost. If the new ticket price is cheaper than the old ticket price there is no refund. Bookings can only be changed to any services that are available on the website at the time the change is made. We cannot be held responsible for any tickets that are cancelled or seats are unavailable at the time of your amendment of your booking.

2.2. Passengers cannot change two or more trips to a more expensive trip.

3. Refunds

3.1. Refunds are not given if a passenger fails to board a nakedbus.com^® journey for whatever reason. IF YOU ARE NOT AT THE BUS STOP AND VISIBLE TO THE DRIVER OR DO NOT BOARD THE BUS AT THE TIME STATED ON YOUR TICKET YOU WILL NOT BE CARRIED AND THERE WILL BE NO REFUND. SITTING IN A CAR DOES NOT COUNT AS BEING AT THE BUS STOP. THE DRIVER WILL NOT WAIT FOR PASSENGERS WHO ARE NOT IMMEDIATELY VISIBLE AT THE BUS STOP ON TIME AND READY TO BOARD. THE DRIVER IS NOT RESPONSIBLE FOR LOOKING FOR PASSENGERS WHO ARE NOT VISIBLE AND IT IS THEIR DUTY TO DEPART ON TIME AS PER THE SCHEDULE – NO EXCEPTIONS WILL BE MADE.

4. Rest Stops

4.1. Passengers who leave the bus at stops and rest breaks are responsible for re-boarding the bus at the scheduled departure time. The bus will not wait for passengers who are missing or late. No refunds will be given in the event that passengers do not board the bus before the bus leaves each rest stop. Passengers will have to re-book (at their own expense) to continue their journey. Nakedbus.com does not take any responsibility for any luggage left on the bus, both stowed luggage and items left inside the vehicle. The return of any items is at the customer’s expense and it is the customer’s responsibility to submit a lost property form through the website so luggage can be identified and found.

5. Timetables

5.1. nakedbus.com will do our best to transport you in accordance to our schedules in place on the date of your booking. We reserve the right to substitute the vehicle used for transport, or use an alternative operator, in order to achieve this.

5.2. We reserve the right to change our timetables by up to 30minute, without notice. We may also be required to change our schedule for reasons beyond our control, in these circumstances our timetables cannot be guaranteed and therefore does not form part of your contract of carriage with nakedbus.com

5.3. Timetables may be changed for operational reasons and nakedbus.com reserves the right to change the scheduled time of your departure. We will attempt to inform you by the means that you have provided us at the time of booking. We advise you check your email and cell phone prior to travelling to ensure there have been no changes. It is a condition of travel that you provide us with your contact details and we will not be held responsible for any onward effects from changes to your booking, should you not receive notification of the aforementioned.

6. Airport Service and ongoing travel arrangements

6.1. For all airport services, we require that you allow 1 hour between your arrival at the airport on our services and the required time of check-in with the airline.

6.2. Nakedbus.com is not liable for costs of further travel that may be missed as a result of our delay. Should we fail to provide the service that you expect for reasons that are within our control we will refund your nakedbus.com ticket price should circumstances merit this refund. We are not responsible for any incidental costs whatsoever and howsoever arising.

7. Road closures or factors outside our control

7.1. Should road closures or weather conditions, or any other events outside our control not allow nakedbus.com^® to complete its journey, nakedbus.com^® will not be responsible for the costs of accommodation, meals and incidentals. nakedbus.com^® will not be liable or responsible for onward journeys or connections under these conditions.

7.2. Should road closures, weather conditions, traffic, breakdowns or any other events outside our control cause a delay to the service, nakedbus.com will not provide refunds.

7.3. We will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control.

8. Terms of carriage

8.1. Nakedbus.com has the right to refuse carriage if the driver feels that your behaviour will harm yourself, others or themselves. No intoxicated passengers or passengers under the influence of a substance that has impaired their judgement will be carried. You may be refused carriage if you are carry alcohol or any illegal substance or dangerous weapons onto the coach.

8.2. If a nakedbus.com driver feels that your conduct on board the bus is endangering yourself or others around you, the driver has the right to stop at the next safe stop and require you to disembark the service.

8.3. No bus driver is permitted to lift you onto the service; you must be able to board the service on your own, with minimal assistance from the driver.

9. Luggage

9.1. All luggage carried must be clearly labelled with the customer’s name and a physical address within New Zealand, phone number and email address.

9.2. Each passenger is permitted to carry 1 piece of luggage weighing no more than 20kg (to be stored under the bus), and 1 piece of hand luggage to be stored in the over head locker or under the seat.

9.3. You are required to pack this correctly and safely, nakedbus.com will not be liable for any damage caused when luggage is not safely packed.

9.4. If you are travelling with a baby, you are permitted 1 extra piece of luggage and a pushchair/pram.

9.5. Collapsible wheelchairs will be carried free of charge. We are unable to carry motorised scooters.

9.6. You should be able to load your own luggage, which should be tagged and identifiable.

9.7. The following items are deemed unsuitable for luggage stowed in the luggage lockers, if you do include such items in your stowed luggage, you do this at your own risk and nakedbus.com will not be liable for any inconvenience costs, expenses, delay, loss or damage you suffer as a consequence of the items being damaged, delayed or lost:
- Passports and travel documents
- Cameras, video cameras etc.
- Computers or computer equipment
- Electrical or electronic devices
- Business documents or important documents
- Samples
- Fragile, delicate or perishable goods
- Valuable items, such as money, jewellery or similar

9.8. Nakedbus.com will not be responsible for any damaged luggage if the goods were not properly prepared and packed and shall deal with this on a case by case basis.

9.9. The following items are prohibited from being carried on any nakedbus.com service:
- Flammable liquids
- Solvents
- Fuel
- Batteries
- Motorised scooters
- Any form of firearm/gun/weapon, whether in a case or not, whether working or not.
- Any other items deemed unsafe by the driver

9.10. Excess Luggage:

9.10.1. Any baggage over the allowance will be carried only if there is room, and is at the drivers’ discretion. Any excess and large items will be charged for separately. Contact us using our contact form if you are planning to carry excess or large items.

9.10.2. Please note that the driver makes the final decision regarding whether an item is beyond the luggage allowance. We cannot provide a ruling by email. You can take 1 suitcase (up to 20kg in total) free of charge, plus a small carry-on bag per fare paying passenger.

9.10.3. Nakedbus.com can carry larger items such as bicycles, surfboards, skis, and other excess baggage.

9.10.4. All larger items are subject to space availability

9.10.5. There is a charge of between $10-$15 per item (depending on the route). This is payable directly to the driver

9.10.6. All larger items MUST be pre-advised, via the contact form more than 24 hours before travel

9.10.7. Please inform us as soon as possible (by using the contact form) if you wish to bring an oversized item.

9.10.8. We WILL require your booking reference number, when informing us of larger items you wish to bring

9.10.9. Notice of large items less than one full business day before the date of travel will not be guaranteed and no refunds will be given if we are unable to accommodate the request/

9.10.10. Bicycles should be boxed to avoid damage to other passengers luggage, however if you are unable to box the bicycle, our minimum requirement is that the bicycle pedals and chain are covered and the front wheel removed. We take absolutely no responsibility for damage to bicycles that are not boxed.

10. Children

10.1. Children under the age of 3 years travel free of charge per 1 paying adult and may be required to travel on your lap. If you require a car seat, or the child to occupy their own seat, you will need to purchase a separate ticket for them.

10.2. UNACCOMPANIED MINORS POLICY
nakedbus.com® is a no frills service. As such we cannot give special instructions to drivers as this complicates our operation and increases our costs.

Unaccompanied minors 12 and over are accepted on the understanding that they will be met at both ends of the trip. While the driver will keep an eye on them, the driver will not be responsible for them, particularly at intermediate/rest stops.

Please note the following:
- Make sure your child is put on the bus by a parent/guardian
- The child is responsible for ensuring they are back on the bus after rest stops
- Make sure your child is met at the destination by a parent/guardian. You MUST be at the stop 20 minutes before the scheduled arrival time, in case the bus arrives early. The bus driver is not able to wait if there is no parent/guardian there.
- Your child must wear a seatbelt if there is one available.

11. Other

11.1. All of our vehicles are smoke free, smoking is not permitted on board any nakedbus.com service

11.2. Animals are not permitted on any nakedbus.com service, with the exception of guide dogs.